- Am I actually locked in the room?
No, the door remains unlocked throughout the game - we can pretend! In case of emergency, we want to make sure you can get out quickly and safely.
- Is it scary?
The game is not meant to be scary; maybe eerie at times, but not scary. Team-building, mentally challenging entertainment is the objective of the game.
- What if we can't escape?
We want you to have a fun experience, and hints will be provided to try to help if your team gets stuck. If you aren't able to escape after an hour, we'll let you out and show you what you needed to do to escape.
- How long should we plan for our Old Town Escape experience?
Except for The Oracle's Alley, each game has a 60-minute time limit, but plan for about 90 minutes total, as we do spend some time on orientation before and debriefing after the game. You should plan to arrive just before your scheduled time slot. (The Oracle's Alley has a 45-minute time limit.)
- How many people do we need to participate? And how much does it cost?
We recommend at least four people per game, especially in The Witch's Kitchen. You may have up to 8 people in The Post Office and up to 12 in The Witch's Kitchen. The Oracle's Alley is designed for two people.
Room price of $89.00 includes up to 5 players and guarantees you the entire room to yourselves. Extra people pay an additional $18.50 each. The Oracle's Alley is $39 for the room.
- What's with the Players' Choice time slots?
Well, that's when we only have one employee on call, so we can only fit one group every couple hours, but we still want you to be able to choose your room. Our booking system...well, it's complicated. Please enter your room choice in the space provided. If you have more than eight players you'll have to play The Witch's Kitchen, of course.
- Can I just walk in?
Nope, you need to find an available time slot that works for your group on our booking page. You must book at least 90 minutes in advance on weekends. If you're interested in a weekday booking, please email us for availability at firstname.lastname@example.org.
- Can I bring my phone in the room?
Yep. Some rooms make you leave your phone outside, but we want you to have it in case your babysitter or dogsitter or whatnot needs to reach you. Just don't take photos inside.
- What are the recommended ages?
It often proves advantageous to have a variety of ages/backgrounds on your team. However, the puzzles are created with adults in mind. If your pre-teens want to take a crack at it, that's great! But kids under 15 will be admitted with adult co-players only.
- What if I need to reschedule?
Please let us know as soon as possible if you need to reschedule. If you let us know within 48 hours of your booking time, we will issue you a voucher code to re-book a different time slot. If you let us know with less than 48 hours' notice, a voucher code will only be issued if we are able to fill your time slot with another booking.
- What if I'm late for my booking?
Late players may be allowed to join their group mid-game. If an entire group is late, the duration of your game may need to be reduced to ensure that the subsequent bookings can still start on time.
- Can I play under the influence of drugs and/or alcohol?
You need to concentrate! Even a buzz may make the experience less fun for you and your teammates. Players determined to be intoxicated will be removed from the game without refund. There are plenty of places in historic Old Town Mankato where you and your teammates can enjoy a drink after the game, including The Wine Cafe, Midtown Tavern, and Oleander Saloon, or if you prefer to remain sharp-minded, The Coffee Hag is just a couple doors down, as well as Friesen's Bakery one block north.
- I want to purchase a voucher to give as a gift. Can I do that?
You sure can! Visit our Gift Voucher page, and you'll be on your way.
What if I have a voucher code that was issued before you changed your pricing structure?
Such voucher codes will be redeemable for the cash value at the time of issuance. For example, if you have a code for two free admissions, the code is now valued at $46.35, which was the pre-tax value of the voucher. The amount will be credited to your transaction prior to taxes being calculated.
Old Town Escape presents a fantastic and unique team building opportunity. Please see our team building page and contact us directly to schedule very large groups and we will do our best to accommodate you.
QUESTIONS & CONCERNS
If you would like more information from us, or if you have any questions or concerns we can address, we understand. This is kind of a weird new business. Please email us at email@example.com or call us at 507-779-7799 and we'll do our best to help. We will probably respond more quickly with email.